Disclosure of personal data processing

In accordance with the provisions of the General Data Protection Regulation No. 679/2016 ("GDPR").

The company Altex, as Data Controller, informs You of the following about the processing of Your personal data in accordance with Article 13 of the EU Regulation 2016/679 on the Protection of Personal Data ("Regulation").

1. Purpose of processing

Altex processes the personal data that You provide us with when requesting access to our Portal https://Service-altexh.com ("Portal") and sections thereof, for the sole purpose of profiling user access within the portal, ensuring the Customer who has logged in interactive consultation of technical product documentation and ability to enter a spare parts procurement request.

The Portal's Privacy Policy is posted on the following webpage: https://Service-altexh.com/privacy_policy.

We process Your personal data for the purposes described below.

a) Purposes for customer relationship management

  • Altex processes Your personal data to manage Your registration and interaction with the Portal and to provide You with the technical documentation consultation and booking of spare parts requested. Specifically, Altex processes Your personal data for the following purposes:

    • Allow registration and authenticated, profiled access to the Portal.
    • Respond to Your requests for information.
    • Provide the after-sales services and support You request (e.g., spare parts catalog consultation, filling out parts order requests, parts price list consultation).
  • Altex also processes Your personal data to fulfill legal and regulatory obligations related to the above activities and for the exercise of rights in court.
  • For these purposes, it is necessary to provide Your personal data, and a refusal to do so would prevent Altex from carrying out the above activities, such as responding to Your requests for information and providing You with the requested services.

2. Modalities and legal basis for processing

Altex processes Your personal data with the aid of electronic tools, according to logics and procedures consistent with the purposes stated below and in compliance with the Regulations, including confidentiality and security profiles.

The data are provided by You only at the time of Your request for registration on the Portal.

We process Your personal data on the basis of Your consent, Altex's legitimate interest in carrying out business-related operational activities.

You do, however, have the right to revoke the consent You have given at any time, but such revocation does not affect the lawfulness of the processing that took place previously.

3. Recipients of your personal data

Personal data are accessible to duly authorized personnel on a need-to-know basis and are disclosed to other external parties in the following cases:

  1. When communication is required by applicable laws and regulations with respect to legitimate third-party recipients of communications such as authorities and public bodies for their respective institutional purposes;
  2. Communication necessary to perform a contract or pre-contractual activities triggered by Your request, e.g. communication of Your data to one of our Dealers or business partners to enable it to provide You with the information, products or services you have requested;
  3. Disclosure to third parties in the event of extraordinary transactions (e.g., mergers, acquisitions, business transfers, etc.).

Your personal data is also shared with our service providers, e.g., external providers and suppliers of technical and organizational services that are functional for the purposes stated above. We only provide such parties with the data necessary to perform the agreed services and they act as Data Processors, based on the instructions received from Altex.

Finally, in order to provide You with the services You have requested (e.g., to ensure the same benefits worldwide) other Altex Group offices, importers, dealers may access Your personal data on the basis of the applicable privacy law.

4. Transfers of personal data outside the European Union.

The infrastructure that hosts the Portal resides on Italian territory, so the information collected at the time of registration is saved on systems that reside in Italy. You may, however, inquire about the transfer of Your personal data abroad at any time by contacting Altex or Altex's Data Protection Officer at the contact details below.

5. Retention of personal data

Your personal data are kept by Altex for as long as is strictly necessary to fulfill the purposes for which they are collected.

The data recorded on our Portal when requesting access, thus the account and the data entered by You, will be deleted upon Your specific request for account deactivation.

Upon request to the Data Controller or the Data Protection Officer, You may receive detailed information on the retention periods of personal data processed by Altex under the Regulations.

6. Data controller and data protection officer

The Data Controller is Altex, with registered office in Corso Silvio Bonomelli,19 Rovato Brescia (IT) 25038. The Data Protection Officer is domiciled at the Owner's office and available at the following email address: privacy@altexh.com.

7. Your Rights

You may contact Altex as Data Controller or the Data Protection Officer at the contact details above to obtain an updated list of our data processors (i.e., our service providers), the entities to whom the data are disclosed and to exercise the following rights under Art. 15 ff. of the Regulation; the access to your data to verify its existence or otherwise and other information related to it, rectification, deletion, request portability of data, restriction of processing, and complain to the Supervisory Authority (the Data Protection Authority).